I'm going to go out on a limb and propose that product crises aren't communications crises. Suggesting otherwise is like giving the play-by-play announcer credit for a sports score, or holding a translator responsible for presenting an untenable negotiating position. Our selective vision makes us focus on how issues are communicated at risk of losing sight of the business reality it narrates. Bad news doesn't influence or have an impact on brands as much as reveal them for what they are. CMOs need to see someone else's misfortune as the opportunity to review and perhaps change how you see your function before the inevitable spotlight finds you.
Every once in a while, it happens. An epiphany -- fully materialized and smacking you between the eyes. Mine came to me on a recent evening while lounging on the couch, recovering from another day of doing the due-diligence dance with my beloved clients. And this one was a paradigm-shifter: Just as video killed the radio star, metrics are killing creativity. When the economy takes a nosedive, marketers get nervous. And when sales follow suit, clients stop approving creative ideas and start staring at numbers. No client ever will tell you that the creative way you waded through the fantastically distorted worlds of online branding and social media is wrong.
Toyota executives are trying to stop the brand bleeding as they deal with safety recalls and attempt to jump-start sales with a new incentive program and a fresh TV-advertising campaign aimed at shoring up consumers’ overall confidence in the company. But at the same time, Toyota also has been launching an important new product, a completely made-over, 2011 version of the Sienna minivan. The long-derided minivan segment has been showing some signs of life lately, and Toyota still sees it as an important category for the long term, as its Generation X customers move through parenthood.
Cause Campaigns Must Benefit Brand and Greater Good
Người viết: Webmaster
03/03/2010
Is it possible to have a coffee, buy a car or go shopping without saving the world? Not these days. And now you can also host a pancake breakfast, send Girl Scout cookies to the troops and shelter stray pets, thanks to a friendly corporate sponsor. In addition to the now-requisite cause marketing, brands such as Quaker, Pepsi, Prilosec and Bisquick are turning to so-called microsponsorships of a few hundred or few thousand dollars that go straight to the consumer to fund their own pet project. The most visible of these is Pepsi Refresh, in which consumers can apply for grants ranging from $5,000 to $250,000. Industry experts say that...
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I'm going to go out on a limb and propose that product crises aren't communications crises. Suggesting otherwise is like giving the play-by-play announcer credit for a sports score, or holding a translator responsible for presenting an untenable negotiating position. Our selective vision makes us focus on how issues are communicated at risk of losing sight of the business reality it narrates. Bad news doesn't influence or have an impact on brands as much as reveal them for what they are. CMOs need to see someone else's misfortune as the opportunity to review and perhaps change how you see your function before the inevitable spotlight finds you. 
Every once in a while, it happens. An epiphany -- fully materialized and smacking you between the eyes. Mine came to me on a recent evening while lounging on the couch, recovering from another day of doing the due-diligence dance with my beloved clients. And this one was a paradigm-shifter: Just as video killed the radio star, metrics are killing creativity. When the economy takes a nosedive, marketers get nervous. And when sales follow suit, clients stop approving creative ideas and start staring at numbers. No client ever will tell you that the creative way you waded through the fantastically distorted worlds of online branding and social media is wrong. 
Toyota executives are trying to stop the brand bleeding as they deal with safety recalls and attempt to jump-start sales with a new incentive program and a fresh TV-advertising campaign aimed at shoring up consumers’ overall confidence in the company. But at the same time, Toyota also has been launching an important new product, a completely made-over, 2011 version of the Sienna minivan. The long-derided minivan segment has been showing some signs of life lately, and Toyota still sees it as an important category for the long term, as its Generation X customers move through parenthood.Africa.sflb.gif)
Is it possible to have a coffee, buy a car or go shopping without saving the world? Not these days. And now you can also host a pancake breakfast, send Girl Scout cookies to the troops and shelter stray pets, thanks to a friendly corporate sponsor. In addition to the now-requisite cause marketing, brands such as Quaker, Pepsi, Prilosec and Bisquick are turning to so-called microsponsorships of a few hundred or few thousand dollars that go straight to the consumer to fund their own pet project. The most visible of these is Pepsi Refresh, in which consumers can apply for grants ranging from $5,000 to $250,000. Industry experts say that... 
